Trade policy

Sales Policy – BUILT

1. General Information

This sales policy governs all sales made on the www.builttoshine.ca website, owned by BUILT, a company based in Quebec, Canada.
By placing an order on our site, you accept all the conditions mentioned below, as well as our return, privacy, and cookie policies.

2. Prices

All prices are indicated in Canadian dollars (CAD) and exclude applicable taxes (GST and QST).
Delivery fees are calculated at checkout based on weight, destination, and selected options.
BUILT reserves the right to modify its prices at any time without prior notice, but products will be billed according to the rate in effect at the time of the order.

3. Payment

Payments are securely processed via Wix Payments, PayPal, or other recognized payment gateways.
Banking information is never accessible to BUILT.
The order is processed upon payment confirmation.

4. Delivery

We deliver throughout Canada.
Delivery times may vary depending on the destination and product availability.
Once shipped, your order will be accompanied by a tracking number (if available).

BUILT cannot be held responsible for delays or damages caused by carriers, nor for address errors provided by the customer.

5. Product Availability

Our products are offered subject to stock availability.
In case of an out-of-stock situation after your order has been validated, we will contact you promptly to offer you:

a full refund, or
an exchange for an equivalent product.

6. Returns and Refunds

Return and refund conditions are specified in our Return Policy.
In summary, products must be new, unused, and in their original packaging, and returns must be made within 14 days of receipt.

7. Defective Products or Shipping Error

If a product is received with a manufacturing defect or if an error occurred in your order, BUILT will cover the return costs and the exchange of the product.
We may ask for photos for verification purposes.

8. Data Protection

All personal information collected during the purchase process is processed in compliance with our Privacy Policy.

9. Product Use

Our products are designed for automotive maintenance and cleaning.
BUILT is not responsible for damages caused by improper use or use contrary to the recommendations on the packaging.

10. Applicable Law

This policy is governed by the laws in force in the province of Quebec (Canada).
Any dispute relating to its interpretation or application will be submitted to the competent courts.